Job Description
Role: Account ManagerContract: PermanentSalary: £35,000 - £40,000 (DOE), plus full travel expensesTravel: Remote with occasional travel to customer sites and the officeiO Associates are currently working with an established healthtech organisation that is looking to appoint an experienced Account Manager to join their growing commercial team.This is an excellent opportunity for someone who enjoys building long-term customer relationships, taking a consultative approach and helping healthcare organisations maximise the value they receive from technology solutions that genuinely improve patient services.The company have an excellent reputation within its specialist healthcare market, and they are looking for someone who can quickly become a trusted advisor to their customers. You will be responsible for identifying opportunities for growth and contributing to the ongoing success of a highly regarded software platform.Key Responsibilities:Managing and developing relationships with NHS and healthcare customersActing as a trusted advisor to key stakeholders and decision-makersLeading regular account reviews and strategic customer discussionsSupporting customers in achieving their service and operational objectivesIdentifying opportunities to grow existing accounts and increase product adoptionWorking closely with internal product, technical and delivery teams to ensure customer requirements are metProviding demonstrations, presentations and updates on new products and servicesMaintaining accurate CRM records, forecasts and account plansSkills:We're keen to speak with candidates who have experience in software account management, customer success or client relationship management within a healthcare, health-tech or digital health environment.You'll be commercially aware, proactive and comfortable managing customer relationships independently, whilst also possessing the confidence to challenge, influence and add value where appropriate.We're looking for someone who can:Build strong, credible customer relationshipsUnderstand complex customer environments and stakeholder groupsThink strategically and identify opportunities for growthWork autonomously in a remote environmentBalance customer needs with commercial objectivesCommunicate confidently with both technical and non-technical audiencesWhat's on Offer?Salary up to £40,000 depending on experienceRemote workingPrivate medical insuranceEnhanced pension contributionsProfessional development opportunitiesEnhanced annual leave entitlementEmployee Assistance ProgrammeThe opportunity to work for an organisation delivering technology that has a genuine impact on healthcare services and patient outcomesIf you're an experienced Account Manager with a background in healthtech and enjoy developing strategic customer relationships, I'd be delighted to tell you more.TPBN1_UKTJ