Customer service advisor

Customer Service Advisor

Out of Hours Team

📍 Taunton, Somerset

💰 £13.00ph during probation | £13.50ph after probation | £14.00ph after 12 months service

🕘 Weekend & Bank Holiday Shifts Only

Saturday, Sunday & Bank Holidays | 9am – 9pm


At Claims Consortium Group, customer service is at the heart of everything we do. We support homeowners and insurance customers when they need help most, often during unexpected and stressful situations.


We are now looking for Customer Service Advisors to join our Out of Hours team in Taunton.

This is not your typical call centre role.


You will be the first point of contact for customers dealing with property emergencies and insurance claims outside of normal business hours. From helping homeowners through urgent situations to coordinating contractors and ensuring issues are handled quickly and professionally, you will play a key role in delivering an outstanding customer experience.


If you are calm under pressure, genuinely enjoy helping people and thrive in a fast paced environment, we would love to hear from you.


What you’ll be doing


* Handling inbound emergency and out of hours calls
* Supporting customers with property related emergencies and insurance claims
* Coordinating contractors and third parties to resolve issues quickly
* Logging and updating information accurately across multiple systems
* Providing empathetic, professional support to customers during stressful situations
* Working closely with colleagues to maintain excellent service standards
* Ensuring all work is completed in line with service level agreements and client processes


What we’re looking for


We’re interested in people with strong customer service skills and the right attitude. Experience within insurance or property would be useful, but it is not essential.


You’ll likely have:

* Previous customer service experience
* Excellent communication skills
* Strong attention to detail
* Confidence using multiple IT systems
* The ability to stay calm and organised during busy periods
* A positive and team focused approach
* Empathy and confidence speaking with vulnerable or distressed customers


Why join Claims Consortium Group?


This is a business that genuinely invests in its people. You will receive full training, ongoing coaching and support from experienced leaders and colleagues.


Alongside a supportive working environment, there are opportunities to develop your career through structured learning and development programmes.


Additional information


* Office based role in Taunton, Somerset
* Weekend and Bank Holiday shifts
* Additional shifts may be available to cover holidays and absence
* Full training provided


If you are looking for a customer focused role where no two days are the same and where you can genuinely make a difference to customers, we’d love to hear from you.