Why Join Us?
Apex Hotels are an award-winning, privately-owned business who genuinely cares about our guests, our team, our communities, and our suppliers. Our mission is to create memorable experiences for our Guests, and we deliver this through the embodiment of our family values of Trust, Passion, Friendliness and Teamwork.
Since opening our first hotel in Edinburgh in 1996, we have continued growing sustainably and we have diversified our portfolio with the development of a commercial laundry.
It is our ambition to continue our growth and expansion whilst always seeking diversification opportunities that will further support and enhance our hotel service delivery and maximise shareholder returns.
About the role:
In joining Apex Hotels as FM Helpdesk Manager, you will manage the Facilities Helpdesk Team who provide operational and administrative support to our Regional Engineering and Maintenance Manager and our hotel-based maintenance teams. The team help to ensure that all property assets are professionally maintained and compliant. Core to the Facility Helpdesk is the Computer Aided Facilities Maintenance (CAFM) Software which facilitates the execution of numerous administrative tasks.
Responsibilities:
* Provide ongoing training and development of Helpdesk team whilst ensuring a healthy and safe team environment
* Assist in the ongoing development of the CMMS system and configuration and updates of the asset database and workflows
* Lead in the configuration and deployment of the CMMS system into all properties new to the maintained property portfolio. Providing support in on-going use of the CMMS system
* Updating of the PPM activity Planner for all hotels to ensure all schedule activities are tracked through to completion with accurate records maintained
* Support Regional and hotel based Lead Engineers in the obtaining of quotations from contractors and suppliers
* Configuration and running of reports to detail and present key statistical information such as team productivity, compliance status, top 10 faults and issues, completion of reactive and planned activities including open and carried tasks
Skills and experience
* Must be proficient in the use of common computer applications and software such as programs within Microsoft Office- Excel, Word, Powerpoint
* Possess strong organisational and communication ability
* Possess high level of attention to detail
* Adaptability: Ability to react to a changing environment calmly with a commercial focus
* Previous experience in team management
* Previous experience with a CAFM related system desirable
Benefits:
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
* 30 days holiday
* Training and development from day one
* Employee events and celebrations
* Inhouse company interactive employee communication APP
* Entry to our state-of-the-art gym and pools
* Access to an external Employee Assistance Programme
* Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
* £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, youll also receive
* Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
* Involvement in our employee of the quarter and annual recognition schemes
* Long service recognition
* Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
* 50% discount in our restaurants
* Cycle to Work Scheme
* Discounted room rates for employees, friends, and family
* Spa treatments and product discounts
* Life Assurance cover
We encourage you to bring your true self to work. Well provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, theres a place here for you. We have one ask - that you bring your personality, ideas, and spark. Were an innovative, thriving business and we want you to be part of our exciting journey.
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