Overview
Technical Support Team Leader
Salary: £39,027 - £44,463 per annum
Grade E
Permanent Contract
37 Hours per Week
About the Role
Main Responsibilities:
* Lead and coordinate the delivery of high‑quality administrative and technical support to frontline services (including Waste, Clean & Green, and Highways) ensuring smooth day‑to‑day operations and compliance with all legislative requirements.
* Be proactive in highlighting and implementing opportunities to enhance operational efficiency or streamline processes using technical resources available.
* Monitor, analyse and report on key performance indicators across service areas, providing clear insights that support informed decision-making.
* Maintain up-to-date knowledge on current projects in order to provide first line advice or information on processes and/or liaise with officers for technical knowledge.
* Manage and track correspondence, including Complaints, Member Enquiries, MP Enquiries and FOI requests received by the Service, ensuring responses are timely, consistent and of a high standard.
* Support staff development, proactively planning and monitoring team members' training needs; mentor, motivate and guide the team to maintain high performance and enable colleagues to reach their full potential.
* Maintain a good level of knowledge and expertise in relation to relevant legislation, government guidance, procedures and best practise in relation to process, policies and advice.
* Undertake such other duties as may be reasonably required within this post to support the operational needs of the service area and Council.
Key Skills and Experience
* You will require strong leadership abilities, with the capability to motivate, develop and support your team.
* Effective communication skills are essential, enabling you to provide clear guidance and build positive working relationships with colleagues and stakeholders.
* You should be able to identify opportunities to improve processes and confidently use digital tools and systems to enhance efficiency.
* Excellent organisational and time‑management skills are required, along with the ability to manage multiple priorities.
* You will also need to be confident in analysing data, monitoring performance and producing clear, accurate reports.
The service operates from 8:00am to 17:00pm Monday to Friday.
DBS Check: A DBS Check at Basic Level is required for this role.
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
* Generous annual leave entitlement
* Local Government Pension Scheme
* Flexible and hybrid working opportunities (where applicable)
* Ongoing training and professional development
* Employee assistance programme and wellbeing support
* Staff discounts and local offers
* A supportive and inclusive working environment
Important Dates
Closing Date (Redeployment Only): 12th March 2026
Closing Date (Internal & External): 22nd March 2026
Interview Date: To Be Confirmed
Additional Information
If you have any questions about the role or interview process, please contact:
Anthony Fletcher - Place Delivery Lead, Property & Development
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
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