Administrator and Patient Concierge Team Leader | Spire Perth clinic| Full time | Permanent | 37.5 hours per week |
Spire is currently going through an exciting phase of their journey and opening a clinic in Perth, Scotland which is due to be open towards the end of the year/beginning of 2027. We are looking for driven candidates who are passionate about private healthcare to come along on this amazing journey with us. For the opening of the new clinic we are looking for an Admin Team Lead to join the team.
Spire Healthcare is one of the UK’s leading independent hospital groups and the largest in terms of revenue, with 38 hospitals and eight clinics across England, Wales and Scotland.
Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day case patients. The Clinical specialties include Ophthalmology, Dermatology, Gynaecology and Orthopaedics.
Duties and responsibilities
1. Working varied reception and admissions shifts in a hands-on capacity, supporting and overseeing the team
2. Promotion of Spire’s Purpose, vision, mission, values and behaviours
3. Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
4. Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
5. Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
6. Achieving KPI targets including credit card capture, GP data and DNA’s
7. To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
8. To undertake Datix incident investigations
9. To represent the department at various meetings, including Patient Experience, Infection control and process meeting, driving improvements and implementing change
10. Actively participating in the promotion of good communication and liaison with other hospital/clinic departments.
11. To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
12. To ensure the reception environment projects a professional, smart image at all times including staff adherence to the clinics uniform policy
13. To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.
.Who we're looking for
Essential
14. Excellent numeracy, literacy and IT Skills
15. Minimum 2 years leadership experience in a highly customer service/administration focused role
16. Proven people management experience within a medium sized team
17. Excellent organisation and communication skills
18. Outstanding customer care skills with the ability to handle difficult situations
19. Emotional resilience, able to hold difficult conversations
20. The ability to manage change
21. Healthcare background is essential
22. Able to work full time hours which will include working up to 8pm some evenings which would be included in your rota.
Desirable
23. A qualification in leadership, administration and/or customer service
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
24. 35 days annual leave inclusive of bank holidays
25. Employer and employee contributory pension with flexible retirement options
26. 'Spire for you' reward platform - discount and cashback for over 1000 retailers
27. Free Bupa wellness screening
28. Private medical insurance
29. Life assurance
Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.
If you feel you could apply your experience to this exciting role and are motivated by the opportunity, then please apply today.
For more information about the role, please contact Michelle via: