Overview
hackajob Huntingdon, England, United Kingdom
Join to apply for the Service Architect role at hackajob. Location: On-site 80% to Huntingdon, Cambridgeshire, UK. Security Clearance Level: DV.
hackajob is collaborating with Leidos to connect them with exceptional tech professionals for this role.
What You Will Do
This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You will be the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. You will create and own detailed service designs and contribute to the service acceptance criteria for go-live readiness.
Key responsibilities include:
* Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively handed over to live operations.
* Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment.
* Stakeholder Collaboration: Work with Engineering, Solution Architects & Security, Programme Manager & Scrum Master, Head of Live Service and ITSM Function Leads, and Technical Leads to ensure operational readiness and acceptance criteria are met.
* Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs.
* ITIL Process Alignment: Ensure service designs and transitions align with ITIL best practices (Incident, Problem and Change Management; Service Level Management; Knowledge Management; Continual Service Improvement).
* Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards.
* Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures.
Key Skills and Experience
You will have experience in designing full end-to-end service solutions in large-scale enterprise environments. You should have a good understanding of enterprise IT technologies, infrastructure components, and business processes. You should be highly experienced and qualified in service management frameworks (ITIL) and their practical implementation. Experience in large-scale outsourcing bid responses, particularly government model contracts. DV security clearance is a minimum requirement.
The Service Architect Must Have
* Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments.
* Strong working knowledge of ITIL (minimum ITIL v3/v4 Foundation; Intermediate or Expert level desirable).
* Demonstrable experience in: Designing and implementing service models within large programmes; Agile delivery methods (Scrum); Creating Service Design Packages; Coordinating early life support and transitioning services into BAU.
* Excellent interpersonal skills to engage stakeholders at all levels; Strong analytical and documentation skills including gap analysis, risk assessment, and transition planning.
* Experience working in cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams.
Desirable Qualifications
* ITIL 4 Managing Professional or ITIL Expert certification.
* Experience in secure or regulated environments (public sector, finance, defence, healthcare).
* Experience with service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent.
Clearance Requirements
* Clearance to Start - DV
* Clearance for Role - DV
What We Do For You
At Leidos we are passionate about customer success, united as a team and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, with a healthy work-life balance. Our reward scheme includes a contributory pension, private medical insurance, 33 days annual leave, flexible benefits, and dynamic working.
Commitment To Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know.
Who We Are
Leidos UK & Europe – we work to make the world safer, healthier, and more efficient through technology, engineering and science.
What Makes Us Different
Purpose: use your passion and abilities at Leidos to keep people safe. Collaboration: flexible work options. People: we invest in development and provide opportunities to grow.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
* Industries: Software Development
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