Job Description
About you
* Customer Success leader with a minimum of 5 years experience in a B2B SaaS environment, with more preferred.
* Experience in an early-stage or embryonic CS function, including building and establishing successful processes, playbooks, structures, automation technologies, etc.
* Thrives in a high-growth, fast-paced, dynamic environment.
* Metrics-driven with an analytical mindset, making judgments based on data.
* Experience working with a diverse range of customers, from high-value Enterprise to low-value SMB, across various industries. The solution is applicable to companies of all sizes and verticals, requiring a CS expert skilled in catering to all.
* Possesses emotional intelligence, is personable, empathetic, collaborative, and down-to-earth.
J-18808-Ljbffr