Customer Service and Sales Support Role
We are seeking a skilled customer service and sales support professional to join our team in Iver. This role involves handling customer enquiries, providing product information, and supporting the wider sales team.
* This includes responding to customer queries via phone and email, maintaining a high level of service and professionalism across all communications, and processing orders over the phone.
To be successful in this role, you will need strong customer service and communication skills, a positive attitude, and the ability to multitask and stay organized in a fast-paced environment.
Key Responsibilities:
* Responding to customer inquiries by phone and email
* Providing product information, delivery updates, and general advice to ensure customers are fully supported
* Maintaining a high level of service and professionalism across all communications
* Processing orders over the phone
Requirements:
* Experience in a similar customer-facing role desirable but not essential
* Proficiency in basic computer systems (e.g. email, order software, CRM tools)
What We Offer:
* A supportive, close-knit team environment
* The opportunity to help customers create their dream gardens
* A varied day-to-day role with opportunities for growth and development