Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS).
Job Overview
We have an exciting opportunity in the Surgery Division based at the Broomfield site. If successful, you will provide operational support to senior managers, focusing on the day‑to‑day management of services, staff management, resource allocation and service improvement initiatives. You will work to ensure efficient and effective service delivery, manage administrative processes, and contribute to the achievement of performance targets.
Main Duties
* Ensure that the directorate's elective capacity is fully utilised.
* Maintain clear booking processes and enforce adherence to them at all times.
* Minimise hospital cancellations of patients' appointments and/or treatment through good planning.
* Support the Assistant Service Manager in ensuring that all key performance indicators and local and national targets are achieved.
* Support the development and implementation of plans to address areas of concerning performance, including leading on specific actions and areas.
* Participate in Surgical Beds Flow Management. Act as a point of escalation during the day for problems arising; resolve issues or escalated to a senior manager.
* Ensure that the office area is tidy and presents a welcoming and professional image of the department to other staff and visitors. Lead on specific service improvements and developments across the service.
Working for Our Organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well‑being of our patients, and to provide a vibrant place for staff to develop, innovate and build careers.
Person Specification
Qualifications
* GCSE English or equivalent.
* Attendance at a leadership course or leadership/management qualification (desirable).
Experience
* Experience working in a healthcare environment, particularly liaising with patients.
* Experience of working in a busy office environment.
* Knowledge of the patient administration system (desirable).
* Experience of managing staff (desirable).
* Knowledge of 18‑week and cancer waiting time rules and guidelines (desirable).
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Please be aware that as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro rata) under the current minimum threshold.
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