Resident Liaison Officer (RLO) | K&B Replacement Programme
£22.57/hr Umbrella or £17/hr PAYE | Multi-Site North & West London
The Contract: Essential Pre-Start & Resident Management
We are seeking an experienced and highly mobile Resident Liaison Officer (RLO) to join our team on an immediate contract for a critical scattered Kitchen and Bathroom Replacement Programme.
This role is centred on managing resident engagement and preparing properties for works across a wide geographical area, including North London, the London Borough of Ealing, and sites extending to Letchworth and Stevenage.
The Package Details
Pay Rate (Umbrella)£22.57 per hour
Pay Rate (PAYE)£17.00 per hour
Schedule Full-Time, Monday to Friday (8:00 am – 5:00 pm)
Start Immediate
Your Core Mission: Surveys, Profiles & Coordination
You will be the vital link between residents, the design team, and the site team. Your primary responsibility is to ensure the pre-start phase is completed meticulously to guarantee a smooth, safe, and efficient delivery once construction begins.
Pre-Condition Surveys: Conduct all mandatory, accurate pre-condition surveys in tenants' homes, documenting property conditions before any works commence.
Resident Profiling: Compile detailed resident profiles to note vulnerabilities, special requirements, and access arrangements, ensuring minimum disruption and excellent customer service.
Technical Coordination: Work jointly with kitchen designers and the asbestos surveyor to facilitate access, ensure information flow, and prepare necessary sign-offs.
General RLO Duties: Carry out ongoing RLO duties throughout the project, including managing resident expectations, handling complaints, issuing official project notices, and maintaining high levels of Customer Satisfaction.
Essential Requirements (MANDATORY)
Candidates must be able to demonstrate the following non-negotiable requirements:
Direct Experience: Proven RLO experience specifically managing kitchen and bathroom replacement programmes or similar high-volume domestic refurbishments.
Mobility: Must hold a full driving licence and drive your own vehicle daily to service the highly scattered sites (North London, Ealing, Letchworth, Stevenage).
Communication & IT: Exceptional communication skills and high proficiency in Microsoft Excel for data management, reporting, and compiling profiles.
System Knowledge: Must be capable of navigating and using the Wates SharePoint system (full training will be provided).
If you are a mobile, experienced RLO ready for this high-rate contract, apply immediately