Manpower are currently seeking an interim Senior Account Manager (FMCG) to work with our global FMCG Ice Cream client.
The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until end of December 2026 with strong possibility of extension, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying £61,600 - £77,000 per annum, pro rata, depending upon experience.
The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.
JOB PURPOSE
This is an exciting opportunity to join the UK&I Ice Cream customer team, supporting one of the largest ice cream markets in Europe across Retail, Out-of-Home and D-COMM channels. The role sits within the In-Home Customer Development team, managing over 70% of the total business.
The Controller will be the first point of contact for customers, responsible for end-to-end customer execution, OMNI channel performance, and building strong standalone customer relationships during and beyond the de-merger process.
KEY RESPONSIBILITIES
Build strong and sustainable customer relationships
Develop and execute customer business plans delivering growth, market share and profitability
Manage day-to-day contact with customer buyers, supply chain, shopper marketing and internal commercial/brand teams
Negotiate trade terms, funding and agreements in line with company strategy
Manage customer events including product launches, pricing changes and trade term resolutions
Develop strategic customer business plans alongside Category Managers and Shopper Marketing
Deliver integrated category promotional plans and sell plans into customers
Manage promotional and non-promotional customer investment, ensuring agreements are documented correctly
Work with Commercial Executives to complete promotional administration
Support new product launches including customer sell-in and sample management
Ensure effective in-store activation of promotions and range reviews
Manage customer P&L, investments, accruals and pricing
Monitor in-month performance versus forecast with Customer Business Managers and Customer Operations
Ensure compliance with agreed trade terms and resolve breaches where required
Deliver turnover and Business Building Terms targets
Support S&OP forecasting, business planning, sales updates, in-store tracking and price claim management
Manage customer administration including pricing, rebates, promo proposals, contracts and trade terms
SKILLS, EXPERIENCE & QUALIFICATIONS
Previous customer/account management experience within a CAM role with strong commercial experience with P&L management
Strong commercial acumen and ownership of account performance. Must have a good grip of P&L.
Ability to manage commercial and promotional plans
Strong communication skills and the ability to quickly build rapport internally and externally
Proven negotiation skills
Strategic thinking and a forward-looking, visionary mindset
The successful candidate will take ownership of the account, including planning and execution, with some administrative support available.
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