Put your career on the map
Total Remuneration:
£54,145 - £63,750
Pay Supplement:
The base salary for this role is £46,677-£54,957. This job qualifies for Digital, Data and Technology Annual Pay supplement of 16% which is included in the total remuneration above.
Pension
: 28.97% of base salary (RoS contribution)
Annual Leave:
38 days annual holiday, increasing to 42 days with length of service.
Duration
: Permanent
Working Pattern
: 35 hours per week. We are a flexible employer and will consider a variety of working patterns.
Location
: Hybrid working. Offices in Glasgow and Edinburgh. While many team activities, community events, and co-design sessions will take place in-person, we expect a flexible hybrid approach, with time spent in either office based on business needs.
Closing date
: 21 September at 11.59pm
Registers of Scotland (RoS)
Join an award-winning organisation recognised for its technology and innovation. RoS is a world-leading pioneer in land and property registration. We work to create data-led, digital solutions for the people of Scotland. Our full-stack teams design, architect, and build all our registration products in-house.
The Role
We're looking for a Senior Service Designer to take an end-to-end view of our service journeys, ensuring they flow seamlessly. This will help us deliver effortless digital experiences, build on customer satisfaction, and advance the practice of Service Design across Registers of Scotland.
You are an excellent communicator and storyteller, able to simplify complex ideas, visualise solutions, and adapt to uncertainty while working within organisational constraints.
In this role, you'll lead design concepts, take ownership of shaping complex services, embed best practices within multi-disciplinary teams, and make informed decisions grounded in research.
This is an opportunity for an experienced service designer to create meaningful impact, drive positive change, and influence how our services are shaped and
delivered.
On a typical day you will…
* Provide expert knowledge of service design practices and methodologies at a senior practitioner level and support the delivery of detailed visual customer journey flows across RoS services.
* Visualise end to end services with front and backstage processes in line with user needs and business requirements
* Facilitate workshops to validate and refine the journeys with key customers, colleagues and stakeholders.
* Gather quantitative and qualitative data to inform the journey mapping, ensuring we understand the experience and pain points for the customer.
* Redesign services and embed new services focussing on what matters to the customer
* Share your understanding of approach to service design and maturity and how this supports the Scottish Government approach to service design and digital service standards
* Help to embed Service design thinking into the service area and provide the skills to continue them into the wider business
* Engage in any stage of the service lifecycle as required.
* Support the Service Design community of practice with other internal and external colleagues.
* Be confident in engaging stakeholders and working with established governance forums such as the Service Alignment team
* Facilitate co-design with colleagues to produce improvements for services.
* Implement improvements across small groups monitoring and assessing risk or impact before implementing on a larger scale.
* Support secondary activities as requested by the Principal Designer or Service Design Lead
* Remain calm and resilient under pressure, proactively spotting risks and responding to changing priorities.
This job is for you if you want…
* Work with purpose:
we strive to provide the best public service and set the bar for land and property registration worldwide.
* Flexible and hybrid working:
, work when and where it's best for you and your stakeholders, depending on the role and team requirements.
* Benefits:
enjoy pay progression, pension contributions of up to 29%, up to a year's parental leave, and 38 days annual holiday, increasing to 42 days with length of service.
* Investment in professional development:
we invest in all our people so that they have the right skills to be productive and confident in their job.
* Diversity and Inclusion:
We are an 'Investor in People' and a 'Disability Confident' employer. We are inclusive, stronger together, and committed to putting our people first.
* Positive work culture:
RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.
To learn more about RoS and the benefits we offer visit our
careers pages
or
watch this short video
.
Hear directly from our colleagues about their experience of working within our Digital, Data and Technology teams
on our website.
Click 'Apply' to view the full advert and application process.