Want to make a difference in children’s lives? Based in Northampton, our client is an Education Technology company that produces award-winning reading and writing support software for children of all ages and abilities.
Hailed as ‘the gold standard of literacy software’, their products are used in thousands of schools around the globe, supporting learners with dyslexia, learning difficulties, physical disabilities, and other special educational needs.
The company has been trading since 1991, is active in 23 different countries, and has won 12 prestigious awards. You’ll be the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime.
Maintaining a clear and regular contact strategy for assigned customers to build strong relationships and effectively address any issues or concerns.
Monitoring customer usage and providing proactive support to ensure retention and increase usage.
Addressing and resolving any customer questions promptly, either received directly or via first-line support, to ensure a positive customer experience.
Providing regular reports to management on account status, usage, and renewal rates, together with updated action plans, as appropriate.
Competitive base salary
~ Uncapped bonus (realistic OTE of £5,000-£10,000 per year)
~28 days holiday + bank holidays + 3 personal days when needed, i.e., Lots of involvement with local charity work
~ Building and growing products that make a real difference in children’s lives
~ Very secure – no scare or job risk from the potential recession
~ Company pension
Have experience in educational sales or an education background
Be proficient with CRM (ideally Dynamics)
Be a highly competent MS Office user
Have outstanding planning and implementation skills
Have strong initiative and relationship-building skills