Sr. Program Manager, Delivery Service Partner Experience
Job ID: 10382053 | Amazon UK Services Ltd.
The WW DSP Experience (DSPX) organization serves 4.5K Delivery Service Partners (DSPs) across 20+ countries. We are introducing a Product Marketing function responsible for ensuring every major product and program launch reaches DSPs with clarity, consistency, and measurable impact.
We are looking for an experienced Program Manager to own the creation and integration of project management mechanisms that power our go-to-market execution, track adoption and awareness of programs and products, and surface the most impactful solutions that will improve the DSP experience.
This role sits at the intersection of program rigor and strategic insight — you will define how we track what matters, simplify how we work, and ensure the right information reaches the right stakeholders at the right time.
Key Job Responsibilities
* Build and own project management mechanisms that standardize how product and program launches are tracked, sequenced, and executed across the DSP organization
* Develop process integration workflows between the Product Marketing function and launch enablement teams, e.g., change management, communications, events, knowledge management, etc.
* Develop and maintain a centralized launch tracker for all major product and program launches and collaborate with Change Management to provide visibility into launch status, milestones, and risks
* Define and measure adoption and awareness metrics for priority launches, establish baselines and targets, and report progress to Directors and VPs through regular business reviews
* Partner with the insights team to identify and prioritize top solution needs by geography that inform the OP1 and OP2 process
Basic Qualifications
* Experience using data and metrics to determine and drive improvements
* Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
* Experience in program or project management
* Experience implementing repeatable processes and driving automation or standardization
Preferred Qualifications
* Experience leading process improvements
* Experience working in a matrixed organization
* Experience with Asana Project Management Platform, or proven experience with a similar intake and project management tool
* Experience with explainable machine learning and artificial intelligence methodologies and tools
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