Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols. Maintaining and monitoring the Practice appointments system. Processing personal requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional.
Answer internal and external telephone calls when required. Participate in evening and Saturday morning working as per the standard rota. Processing and distributing incoming (and outgoing) mail. Taking messages and passing on information.
Filing and retrieving paperwork. Processing repeat prescriptions in accordance with Practice guidelines. Assist the Team Leader with routine site maintenance and Health and Safety. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Clear and re-stock consulting rooms as required. Dealing with samples. Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
Ordering, re-ordering and monitoring of stationery and other supplies. Dealing with clinical waste. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Helping to maintain hygiene control measures. Dealing with the front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports.