Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We are currently looking for a Coordinator to join our fast-paced operations support Team, working in our Property Services division in our WembleyOffice on a Permanent Basis.
About Sovereign Network Group (SNG)
SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.
The Role
Key Responsibilities
* Oversee and manage multiple shared mailboxes, ensuring timely responses to reactive and scheduled work requests
* Coordinate and prioritise high-volume workloads while maintaining accuracy and service-level expectations
* Prepare and issue quotes across Property Services, Building Services, and Investment Services in line with organisational standards
* Process invoices for all areas of Property Services, ensuring compliance with financial procedures and timely payment cycles
* Handle customer enquiries professionally, providing clear communication and effective resolution to support a positive service experience
What we look for
* Solid experience in administration within a busy customer focused role
* Some understanding of building maintenance terminology preferred
* Experience of using several different computer systems
* Ability to manage your own work load
* Strong customer service focus & confident telephone manner
* The ability to think quickly and clearly and work well under pressure
* Empathy and a passion for helping people
* As someone committed to customer service, youll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
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