Job Purpose
You work as part of the Guest Services Team to ensure that the cleanliness, presentation, and condition of all public areas are maintained at a consistently high standard throughout. Our teams work with enthusiasm and demonstrate excellent customer service standards. This role will predominantly be covering cleaning but may include cover in other areas as required.
Areas of Responsibility
Indoor Area Cleaning
* Vacuuming
* Sweeping
* Mopping
* Cleaning and servicing toilet and baby change facilities
* Emptying litter bins
* Cleaning public areas during the day to maintain a high standard of presentation
Outdoor Area Cleaning
* Litter picking
* Emptying litter bins
* Clearing car parks
* Using light machinery (leaf blowers, mulchers) where required
* Sweeping paths
* Cleaning building structures from dirt and cobwebs
* Changing signs
Additional Areas of Responsibility
* Customer focus – handle customer feedback helpfully and promptly
* Other duties as required by the Duty Manager
* Assisting in other departments if required and trained
* Managing stock room cleanliness
* Liaising with line manager and other departments regarding cleaning requirements
* Wearing all provided Personal Protective Equipment (PPE) as required
* Managing stock levels for cleaning chemicals or PPE, either by ordering or communicating with line manager/maintenance team
* Undertaking all training courses required for the job role
* Maintaining all equipment, cleaning tools, and own uniform/PPE in good condition
* Participating in Farm Park 1-2-1 and group meetings as required
* Reporting maintenance issues using the fault reporting system
Due to the rural location of Cotswold Farm Park, your own or reliable transport is required. We are not serviced by public transport facilities.
Job Information
Cotswold Farm Park – Our Professional Standards
All staff are expected to lead by example and create a positive and inspiring working environment. The standards set by staff are reflected in all areas of the business, and it is expected that the following professional standards will be demonstrated by all staff at all times:
Customer Focus
* Be friendly, smile, be sociable, and welcoming to our customers
* Remain calm, patient, helpful, and polite when receiving customer feedback
* Be enthusiastic and go out of your way to help our customers
Drive
* Be confident and self-motivated
* Demonstrate a passionate commitment to the business
* Welcome and embrace change with a positive attitude
* Be able to work unsupervised in a busy environment
* Be able to prioritize duties
Personal Integrity
* Be honest, reliable, trustworthy, and respectful
* Use professional language - no swearing, slang, or over-familiarization
* Be immaculately dressed and clean in public areas
* Maintain excellent time-keeping and attendance
* Be professional at all times
Team Work
* Always be a good team player
* Build and maintain good relationships with all team members
* Work together with the team to ensure that the business is the best it can be
* Be willing to take on jobs to balance the team workload
* Be able to communicate well with people of all levels
* Be motivated to learn and develop self
* Seek feedback and invest time in personal development
* Support, encourage, and motivate others
Managing Change
* Welcome and embrace change with a positive attitude
* Understand the need for change
* Look for opportunities to improve areas of the business
Gaining Commitment
* Communicate clearly to colleagues and customers
* Gain commitment of others by using own knowledge and experience
* Act as a role model
Analysing and Decision Making
* Understand information quickly and accurately
* Resolve problems using current guidelines and management framework
* Understand when to work independently or escalate issues to your manager
#J-18808-Ljbffr