Job Description
Job Title: Customer Engagement Performance Coach
Reports to: Head of Customer Operations
Location: Head office
Department: Customer Engagement Team
Key Later Life Finance is proud to be part of the Key Group family. We're the later life lending experts, offering financial products and solutions to UK homeowners, and we help our customers unlock a better retirement by accessing some of the wealth tied up in their properties.
Role Purpose
To coach, inspire and engage a high-performing call centre team that delivers exceptional customer service, drives operational efficiency, and supports the organisation’s strategic goals. The Performance Coach is responsible for ensuring service levels are met, staff are engaged and developed, and continuous improvement is embedded in all aspects of the operation.
Whats in it for you?
23 days holiday, plus bank holidays. Rising to 28 based on length of service | Additional holiday purchase scheme | 1 charity day | 1 well-being day | Great pension! 5% Employee, 8% Employer | Simply Health cashback plan | Life Assurance – x4 salary | Rewarding Staff Refer...