Permanent, Full Time (37 hours per week) We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’. Working for us means you can make a difference to the lives of vulnerable people in Stockport every day. It’s also means you get to be part of a thriving and forward-thinking organisation that prides itself on being a great place to work. We have a vacancy for a Carecall Team leader, who will assist in the management of the 24/7 365 days a year Carecall Service providing high quality falls response service that meets customers’ needs and supports them to remain living independently in their own home. In conjunction with the Operations Manager, securing new business, engagement with team members and achieving best outcomes for customers. The main objectives of the Carecall Team Leader will be: Line management responsibility for a team of Carecall Officers. Increase client base as a key priority and to identify marketing opportunities. Ensure the service operates compliantly and in line with the TSA Quality Standards Framework. Work innovatively to identify new opportunities to improve the Carecall service. Develop Carecall’s technology enabled care offer in line with how the TEC sector is developing. Assessing risk and working effectively with in-house teams and external statutory and voluntary agencies (such as Social Care) for the benefit of customers is key to success in this role. We are looking for someone whose previous experience of working with vulnerable individuals in a supportive capacity will empower customers to achieve successful outcomes. Passion, self-motivation, persistence & determination are skills required from the successful candidate to engage & support customers with a range of complex needs. Candidates will have robust IT skills in order to effectively caseload manage as well as utilise Microsoft packages. Previous experience of clear & accurate recording of customer interventions is also required. A driving licence & access to a vehicle is necessary for this role. If you would like to informally discuss the Carecall Team Leader role, please contact Samantha Conroy Independent Living Operations Manager. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on SKylight terms and conditions. The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People & OD Team on. Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. We strongly recommend an early application as we will be interviewing throughout the duration of the role being open and reserve the right to close the role early if we successfully appoint. Closing Date: 17th August 2025 Interview Date: 1st September 2025