About the role Job Title: Project Co-ordinator - Brain Injury Identity Card Location: Hybrid – Home-based with a minimum of one full day per week in the Nottingham office Salary: £25,750 (full time equivalent for 35 Hours) Contract: Permanent, part-time – 22-28 hours per week What you will do Coordinate all aspects of the Brain Injury Identity Card service, from verifying applications to ensuring accurate and timely dispatch. Communicate sensitively with survivors, families, and professionals to guide them through the application process. Liaise with healthcare professionals, GPs, and neuro teams to confirm diagnoses and validate medical documentation. Maintain accurate and confidential digital records using Salesforce CRM, ensuring compliance with GDPR. Support the Justice Programme Manager in promoting the Brain Injury Identity Card across the justice system and Headway network. Recruit, mentor, and support a volunteer providing administrative assistance. Provide cover for the Headway Emergency Fund during periods of absence. About you We’re open-minded and welcome all applicants who believe they can succeed. Though ideally, you will: Have experience in administrative or project coordination roles. Be confident using digital systems (Microsoft 365 and CRM databases such as Salesforce). Have experience handling sensitive or confidential information. Communicate effectively with individuals who may have complex needs, as well as carers and professionals. Be highly organised with excellent attention to detail. Understand safeguarding, data protection (GDPR), equality, diversity, and inclusion. Be able to work independently, while contributing positively to a wider team. Benefits As a staff member at Headway UK, you’ll have access to the following range of benefits: Financial security Competitive salaries Pension: You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% depending on your contributions Occupational Sick Pay Scheme, increasing with length of service Death in Service Benefit, providing peace of mind for your loved ones Flexible working Hybrid working, home-based with required office attendance Flexible working arrangements promoting wellbeing and work-life balance Wellbeing 24/7 Employee Assistance Programme including access to counselling services Eye test vouchers Mental Health First Aiders Holidays and leave 25 days annual leave, increasing incrementally to 30 days with service (pro rata for part-time roles), plus Bank Holidays Additional benefits Access to shopping and lifestyle benefits and discounts through IMHR Plus Privilege membership Next steps Closing date: Sunday 30th November (midnight) Shortlisting date: Monday 1st December Interview date: Monday 8th December and Tuesday 9th December About us Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery. Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery. Safeguarding At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references. Equality, diversity and inclusion We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives. We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please don’t hesitate to drop us an email on justiceprogramme@headway.org.uk if you need support with the application or you would like a chat about what it’s like to work with us. Thank you for your interest in Headway UK and we look forward to getting to know you.