Job Title: Customer Service Co-ordinator Location: Birkenhead Duration: Ongoing Salary: TBC Hours: 7.30am- 4pm, Mon to Thurs, 7.30am-12.30pm Fri. Our Rail Client based in Birkenhead are recruiting for a Customer Service Co-ordinator, on a contract basis for a min of 3 months Key Duties & Tasks: * Direct liaison with external & SISCO customers providing efficient responses and recording information *Lead order book reviews with customers * Support Birkenhead Accounts with Customer Invoice queries, for resolution * Support the Business Manager's with delivery information on key customers * Own customer OTD for all customers under their responsibility * Attend the daily production meeting, being the voice of the customer * Provide feedback on delivery failures to the customer * Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved * Attend Project Reviews * Understand the expectations and requirements of the key customers * Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manor * Attend reviews with the key customers * Enter and maintain customer orders on to the MRP system * Ensure orders are acknowledged to the customer within 3 working days * Ensure all orders have valid agreement via LTSA or Quotation * Respond to customers' Requests for Qu...