Job overview
We are looking for an enthusiastic and highly motivated individual to join our hardworking and dynamic team. The Macmillan Cancer Support Worker will be an integral part of the Macmillan Information and Support Centres team, working in The Friarage Hospital Macmillan Information and Support Centre.
Excellent communication and organisational skills are sought to provide high quality services to patients, carers and families and ensure that all users are treated with empathy and care. The suitable candidate will be able to work on their own initiative. They must be resilient enough to cope with people who are often upset, angry or distressed and be able to juggle competing demands. They should be a confident IT user and able to speak professionally and sensitively on the telephone.
Main duties of the job
The Macmillan Information and Support Centres team is a caring, responsive and dynamic team who seek to offer the highest standards of support and professionalism to those who access their services.
The job will entail providing face to face, email and telephone advice and support to those affected by cancer. The postholder will provide verbal and written information about local services, refer to other organisations where appropriate, manage appointments for the benefits advice service and oversee volunteer work in the centre.
Please note this post may close at sufficient applicants.
Working for our organisation
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3,5 and 7.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Qualifications
Essential criteria
1. GCSE in Maths and English (A-C/4-9) or Functional Skills (level 2)
Knowledge
Essential criteria
2. Experience of administration / organisational skills
3. Understanding of the local and national cancer information & support agenda.
4. Fully conversant with Windows computer software including Word, Access, Excel and Power point
5. Ability to communicate face to face or via telephone.
6. Ability to communicate with a wide range of people in an empathetic way.
Experience
Essential criteria
7. Experience of administrative type roles.
8. Experience of roles using IT systems, particularly Microsoft Word, Excel and PowerPoint.
Disclosure and Barring Checks (DBS)
It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at
Right to Work in the UK
The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - (.
Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.
Please note that not everyone needs a Skilled Worker visa. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.
We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here: Skilled Worker visa: Your job - ( and for the Health and Care Worker visa here: Skilled Worker visa: eligible healthcare and education jobs - (
Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your right to work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.