Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.
We’re on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, we’re hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.
Own full P&L responsibility for all branded retail units across NEC venues.
Drive profitability through labour, margin, stock & waste management, and pricing.
Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
Lead, inspire, and grow a high-performing, multi-brand management team.
Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
Strong commercial acumen, skilled in driving profitability and managing budgets.
Experience managing franchise relationships, brand compliance, and audits.
A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
Data-driven decision-maker with strong operational and compliance knowledge.
Competitive salary with bonus & company benefits
~27 days holiday + bank holidays
~ Company pension scheme
~ Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
~ Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
~ Holiday purchase scheme
~ On-going training & development through our career pathway programmes.
~ Financial wellbeing programme and preferred rates on salary finance products
~ Employee Assistance Programme
~ Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby's first birthday
Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.