Keep primary care running smoothly, every day. GP Receptionist/Administrator At DHU Healthcare CIC, every role matters. We're a not-for-profit team driven by compassion and respect, where your voice is heard and your growth truly matters. Join us and be part of something bigger. For you, for them, with us. With us, care never stops. At DHU Healthcare CIC, our Primary Care teams work at the heart of local communities, delivering high-quality, patient-centred services across Leicester, Leicestershire and Rutland. Based at Thurmaston Health Centre, you'll play a vital role in ensuring patients receive timely access to care and a positive experience from the moment they contact or visit the practice. Our teams of skilled clinicians and support professionals work together to provide responsive, professional NHS services. As a GP Receptionist/Administrator, you'll be central to keeping our practice running efficiently and compassionately every single day. As a GP Receptionist/Administrator you will: Be the welcoming, professional first point of contact for patients and visitors. Open and prepare the reception area for the day and ensure secure closure at the end of service. Manage appointments, including new and follow-up bookings, home visit requests and comfort calls for patients who do not attend. Receive and accurately record incoming calls, transferring enquiries appropriately to clinicians and colleagues. Maintain and update patient records using clinical systems (including SystmOne). Undertake data entry, summarise patient records and support correspondence. Process incoming mail and documentation efficiently and confidentially. Maintain a tidy, safe and welcoming reception and waiting area. Support clinicians and operational colleagues to ensure smooth service delivery. Uphold patient confidentiality and adhere to data protection regulations at all times. Demonstrate our values by being compassionate, respectful, accomplished and encouraging in every interaction. You'll bring strong administrative experience, excellent attention to detail, and confidence using IT systems including Word, Excel and email. Previous experience in a healthcare setting is desirable. For you, because great care starts with a supported team We'll support your health, happiness and future with benefits that put you first. From access to the NHS Pension Scheme (and we'll honour your existing NHS pension pot and holiday entitlement if you're transferring), to wellbeing support, flexible options and career growth, we're here to help you thrive at work and in life. For more information on the full range of benefits available click here: https://dhucareers.com/working-us/our-benefits For them, a place where you can be yourself The best care comes from teams where everyone feels valued and supported. We welcome colleagues from all backgrounds and proudly support Veterans, Reservists and military families. Inclusion and belonging are central to who we are, and together, we make the difference. With us, your potential becomes progress Development is part of our culture. From essential training and apprenticeships to supportive leadership and career pathways, we'll help you grow in ways that matter to you. We actively encourage continuing professional development and support you in building a meaningful career within primary care. We are committed to safeguarding and promoting the welfare of adults, children and young people and expect all colleagues to share this commitment. This role is subject to satisfactory DBS and pre-employment checks. Flexibility is required to support service and rota needs, including covering annual leave and sickness where appropriate. A full UK driving licence and access to a vehicle may be required to travel to other DHU bases occasionally. We're proud to offer fulfilling roles with real opportunities for growth - plus training, wellbeing benefits and clear career pathways. Ready to make the difference? We'd love to hear from you. IND1