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About The Role
To maintain an ongoing relationship with selected customers and sales staff.
Role: Customer Operations Manager
Location: Mexborough
About The Role
The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
Responsibilities include:
* Leadership, management, and development of team on site
* Complete ownership of the customer relationship
* Driving the highest standards of Health & Safety, the team, and best practice across the ERIKS site
* Responsibility for driving the success of the site, including P&L
* Responsible for driving the success of site KPIs
* Continuous Improvement initiatives relating to the stores and associated processes
* Problem solving
* Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS
* Being both an escalation and initial point of contact for the customer
* Responding to client enquiries and requests – Non-stock, across multiple vendors
* Ensure order expediting is up to date
Working Hours
Mon - Fri: 08.00 - 17.00 (flexible as long as 8 hours during core hours)
Breaks: 60 mins (lunch, morning, and afternoon breaks)
About You
You’re driven by delivering customer service excellence onsite with industry-recognised names. You enjoy autonomy and responsibility to develop business and relationships onsite.
Main Skills:
* Organisation
* Problem solving
* Customer focus
* Communication
* Leadership & Management
Your Offer
We offer a competitive salary and benefits, including:
* 25 days + bank holidays annual leave, with options to purchase extra days
* Contributory Pension Scheme
* Cycle to Work Scheme
* Life Assurance
* Paid wellbeing leave
* Employee Assistance Programme, including mental health support, GP access, nutritional and fitness consultations, wellbeing assessments, physiotherapy, and more
* Company Sick Pay from day 1
* Group Income Protection
* Long service recognition
* Free LinkedIn Learning access
* Free ERIKS workwear and eye tests
* Car or Car allowance
About ERIKS
ERIKS is a leading industrial service provider committed to making industry work better. We value our people, technical expertise, and community.
Why Join Us?
With 170 sites across UK & Ireland, we offer diverse opportunities beyond warehouse roles, including technical and management positions. We foster a supportive environment and community.
Additional Information
Senior level: Mid-Senior
Employment: Full-time
Industries: Industrial Machinery Manufacturing
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