Our Client is a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Infrastructure Engineer - Cloud Services to join their professional services team.
The Senior Infrastructure Engineer will work closely with customers to design and deliver complex, enterprise-level infrastructures that integrate and leverage the company's solutions. You will be involved in the full lifecycle, from initial engagement and solution design to ongoing third-line support. Specific duties will include:
* Design, administer, and manage systems including VMware vCloud, vCenter, vSphere, storage, Linux, Windows, SQL, VMware NSX, physical networking, firewalls, and security devices.
* Resolve complex technical issues at the root cause level.
* Provide professional consultancy on infrastructure technologies, including cloud service onboarding.
* Raise and manage support cases with third-party vendors, escalating as necessary.
* Contribute proactively to continuous service improvement with ideas and suggestions.
* Mentor and guide team members in their areas of expertise.
* Create documentation for new systems, services, and technologies, including procedures.
* Prioritize and manage your time effectively, balancing stakeholder expectations, business-as-usual activities, and projects.
* Assist the Commercial team with proposals, statements of work, and supporting documents for prospects.
* Present the Cloud Services vision, technologies, and strategy to executives and technical teams.
* Liaise with customers on virtual infrastructure design, network configuration, migration, and backup/DR strategies.
* Support all Cloud Services as part of an out-of-hours on-call rota.
The ideal candidate will have:
* Expertise in IT infrastructure, including hardware, operating systems, storage, virtualization, and security devices.
* 5+ years of experience in a senior systems administration role, preferably in a service provider environment.
* Knowledge of ITIL, ISO27001, and PCI-DSS standards (preferred).
* Expertise in backup and replication technologies.
* Professional qualifications such as VCP, MCSE, CCNP, or equivalent.
* A proven track record of delivering excellent customer service.
* Effective communication skills, both written and verbal.
* Ability to act independently and show initiative in problem-solving.
* High accuracy, excellent time management, and organizational skills.
* Experience in managing customer relationships and advising clients confidently.
* Ability to handle challenging situations successfully across various management levels.
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