Opportunity Overview - Head of Stores | Midlands | £130,000 + Benefits Zachary Daniels are proud to partner with a national retailer in the search for a Head of Stores to lead a major transformation and take full ownership of a regulated, customer-focused business unit. This is a rare opportunity to shape the future of a well-respected brand, driving innovation, service excellence, and digital integration across a complex, nationwide estate. This is not just a traditional retail leadership role - the Head of Stores will act as a commercial business leader with full accountability for operational performance, compliance, and customer experience across hundreds of sites. Key Responsibilities Lead and own the performance of a regulated, omni-channel business unit
Develop and implement a forward-thinking retail and digital strategy, integrating online and in-branch customer journeys
Bring the digital offer to life in the physical branch network, ensuring a seamless and engaging experience across all channels
Champion a culture of clinical safety, compliance, and operational discipline across all sites
Inspire, lead, and develop a high-performing field leadership team with a strong focus on customer outcomes and commercial delivery
Collaborate cross-functionally with digital, product, marketing, commercial, and support office teams
Ensure all services and store operations meet the highest standards of regulatory compliance and customer care
Ideal Candidate Profile Proven experience in a senior leadership role such as Head of Stores, Retail Director, or similar, within a regulated environment
Commercially astute with full P&L ownership and a track record of driving business performance
Deep understanding of digital transformation and delivering omni-channel service propositions in customer-facing environments
Background in pharmacy, healthcare, optical, dental, care, or other regulated sectors
Experience managing Area Managers and large multisite teams
Demonstrated success in embedding digital tools, platforms, or services in physical retail environments
Strong grasp of clinical governance, regulatory frameworks, and compliance requirements
A credible, strategic leader who can influence at all levels and drive innovation in a fast-moving business
What's on Offer Salary: Up to £130,000 + excellent benefits package
Location: Midlands (with national travel)
The opportunity to shape the future of regulated retail as the organisation's Head of Stores
Join a forward-thinking, purpose-led organisation focused on innovation, service, and care
A senior role with visibility, autonomy, and influence across the entire leadership structure
If you are an ambitious, customer-focused leader ready to take on the challenge of Head of Stores at national scale, we'd love to hear from you. BBBH34157
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