What you’ll be doing: Lead generative and evaluative research across digital and hardware products Plan and conduct qualitative and quantitative studies, including interviews, usability testing, surveys, focus groups and diary studies Collaborate closely with Product Designers, Product Managers, Sales and Marketing to embed research throughout the development cycle Collaborate with Hardware and Electrical teams to collect and manage product teardown analysis, image quality and other technical analysis reports Translate complex research findings into clear, actionable insights Build and maintain research documentation, processes, and a participant panel Competitive analysis of competitors, report regional reviews, and product sentiment across all mediums. Present research findings through reports, storytelling, and workshops with key stakeholders Use social media to monitor feedback, comments and build a research panel using social media platforms. Present findings to stakeholders and influence product and business decisions with evidence-backed insights What we’re looking for: 5 years of experience in UX research, ideally within hardware/connected products Experience running Design Thinking Experimentation – Identifying risky assumptions, forming testable hypotheses, using metrics, running “in-market” experiments Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis Synthesising various data sources, like trends, customer insight, app data, sales data, etc. Proven experience in advocating for user research, helping teams understand and act on participant needs and behaviours Knowledge of competitive analysis and the ability to assess market trends and product sentiment Experience leveraging social media platforms for user engagement, feedback monitoring, and participant recruitment Experience using research tools and platforms (e.g. for recruitment, testing, analysis, and documentation) Benefits: Hybrid working: 3 days in our Caerphilly office, rest remote Annual, all-expenses-paid trip to a UK or EU design or research conference The chance to help shape a new team and design culture Work on a product with real-world impact and visibility