Job title: Bars Supervisor Position reports to: Restaurant Manager / F&B Manager Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF Hours of Work: 40 hrs Salary: £13.50 Benefits: Apprenticeship and other development opportunities. Share of gratuities. Hospitality Rewards platform. Employee Assistance Program. Free meals on duty. Refer a friend bonus. Free golf for yourself and discounted for friends and family. Uniform provided. Food and Beverage Discount when dining at our Hotel of 20% Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings. In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year. Our Mission statement is At Aldwark Manor Estate, our mission is simple yet powerful: “Never be ordinary” in our product, quality or people — with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations. Main purpose of the role : Our Bars Supervisor you will be accountable for all our Bar operation within the Hotel including our Squadron Bar and events bars. They will support the bar operations in our Sports Bar alongside our Assistant Food and Beverage Manager. This is an exciting opportunity for passionate and service focused personality with similar experiences in a previous role they will ensure all bars are offering and delivering the correct levels of service consistently ensuring we are creating ordinary moments extraordinary and memorable experiences for all our guests. As the Bars Supervisor, you will assist the Food and Beverage Manager insuring guests receive only exceptional service, leading and supporting your team and contributing to training for the development of your department. Main duties of the role: The ability to manage, motivate & delegate tasks to your team. Create an effective rota to deliver the service standards in Squadron Bar and the Events Bars with support from the management team. Recruit, train, coach and develop all team members in the bars supporting other hiring Managers with recruitment needs. Ability to work in different areas of Food & Beverage including Breakfast, Bar, Restaurant, In Room Dining and Conference & Events support with liquor stocks including counting and analysing feedback To ensure the team can manage guest queries in a timely and efficient manner. Create and develop the brand standards to keep moving the business forward, making it a destination for the residential and non-residential clientele. To ensure that the team are fully trained on the product including all facilities and service standards expectations. Ensure target KPIs including guest spend and guest satisfaction scores are met. To ensure standards of procedure are in place and followed by the team. To ensure all relevant legislation, compliance and procedures in employment law, health and safety, food safety, liquor licencing is followed by all the team at all times. Lead the departmental induction of new starters and ensure they are fully competent in the role Ensure consumable, food, liquor is maintained at a level suitable for the business. Control all costs through payroll and stock control. To ensure that Liquor stocks are monitored and controlled and ensure orders are places in a timely manner. To ensure all relevant legislation and procedures in food safety and liquor licensing is followed by all the team at all times