Overview
Your Role: We are looking for a Patient Services Coordinator - Homecare to join our Customer Care team on a permanent basis in Sunderland. In this role, you will play a vital part in supporting patients, healthcare professionals, and internal teams by coordinating homecare services and ensuring a high standard of customer care is delivered at all times. You’ll act as a key point of contact, managing patient services efficiently, accurately, and in line with company procedures and service level agreements.
Working hours: 37.5 hours per week, Monday – Friday (First 6 months onsite for training, then hybrid).
Location: B Braun Medical Ltd, Homelands Building, Tunstall Road, Sunderland, SR2 7RR
Your Main Responsibilities
* Respond to patient and customer enquiries professionally, ensuring issues are resolved efficiently and sensitively
* Coordinate and manage homecare patient services, acting as a central point of contact for patients, clinicians, and internal stakeholders
* Process and maintain accurate patient and service records in line with company procedures
* Liaise with internal departments to ensure timely and accurate delivery of homecare services
* Support the Homecare Team Leader and wider team with administrative and operational tasks as required
What You Need To Succeed
* Strong administrative and coordination skills with excellent attention to detail
* Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy
* Excellent communication skills and a friendly, professional telephone manner
* Confidence working independently as well as part of a collaborative team
* Good IT skills with the ability to learn systems and processes quickly
* A patient-focused approach with strong organisational and problem-solving skills
Apply now! We look forward to receiving your application! #WeAreTeamBB
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.
Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs; you can find their contact details below. You can also request reasonable adjustments through our online form.
B. Braun Medical Ltd. | Sarona Perera | recruiting.bbmuk@bbraun.com
#J-18808-Ljbffr