CRM Manager | Luxury Fine Jewellery | London | Up to £40,000
Zachary Daniels Recruitment are delighted to be partnering with a prestigious luxury fine jewellery house, in the heart of Chelsea to recruit a Retail CRM Manager for their flagship boutique.
This is a unique opportunity to join an established luxury brand where you will play a pivotal role in driving both retail performance and client development strategy. Working closely with the store manager, you will take ownership of elevating the in-store experience, strengthening client relationships, and delivering CRM initiatives that support long-term brand growth. This is a full-time position with occasional weekend work on a rota basis.
What we offer:
Private healthcare
Wellbeing support via an EAP programme
Jewellery loyalty scheme
Birthday day off
Team socials
Office snacks
Opportunity to wear the brand's jewellery
Key Responsibilities:
Manage new and existing client enquiries alongside the retail team
Deliver a first-class customer experience in store, online and via telephone
Proactively drive sales through relationship building and client development
Ensure best practice in clienteling, database capture, collection previews and local networking
Work with the Managing Director to set and deliver clienteling KPIs (data capture, prospecting, outreach, repeat purchase, and retention)
Collaborate with leadership and marketing teams to create a seamless luxury experience across all touchpoints
Act as a brand ambassador, leading by example in all client interactions
Recruit and develop High Net Worth clients within and beyond the boutique
Propose and implement elevated, luxury-first client experiences
About You:
Proven experience within fine jewellery (essential)
Strong experience working with High Net Worth (HNW) clients
Exceptional communication and interpersonal skills
Confident using stock management systems and Excel
Proactive, self-motivated and commercially minded
Impeccably presented with a professional and polished approach
A collaborative team player with energy and a positive attitude
If you are an experienced luxury jewellery professional with a passion for client development and retail excellence, we would love to hear from you.
BH35534