We are seeking a ServiceNow Configuration Manager with strong CMDB expertise and experience in IT Service Management, specifically in IT Configuration Management.
Responsibilities:
* The key responsibilities revolve around ensuring that all Service Management-related disciplines are supported via high quality Configuration Management Database (CMDB) data, including working with Service and Application owners to ensure that they are meeting their responsibilities for maintenance of CMDB data, and ensuring compliance with the Global Target Operating Model (GTOM).
* Ensure that the CMDB is correct, complete and compliant, including its data model, CI relationships, data quality metrics, and security.
* Develop and improve the current CMDB data model and its core data sources.
* Define and maintain relationships between CIs within the CMDB to ensure accurate dependency mapping.
* Oversee and manage data input and updates to the CMDB, ensuring data accuracy and completeness through automated and manual processes, including data validation and reconciliation.
* Define and report on key CMDB data quality metrics, such as completeness, accuracy, and compliancy for leadership and key stakeholders.
* Manage CMDB data access and security, ensuring compliance with relevant global policies and regulations.
Preferred:
* Experience with the Common Data Services Model (CSDM) framework.
About Us:
Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com.
Please let me know the best time and number to connect with you or please give me a call on +44 20 3965 3724 or send your resume on () to discuss this further. Also, if you happen to know anyone who fits this role, please send us their resume. We do have a referral policy.