Who we are At IC24, we’re a not-for-profit Social Enterprise providing urgent and primary care services to over six million people. We’re passionate about improving health outcomes, easing pressure on NHS services, and making a difference in the communities we serve. Our values - Innovation, Care, Respect and Excellence - guide everything we do. We work at pace in complex systems and are proud to offer inclusive, responsive and clinically safe services to those who need us most. The Role We’re looking for a dynamic and driven Head of Service Delivery to lead our Integrated Urgent Care (IUC) operations across the division and our range or services. Reporting to the Deputy Divisional Director of Operations, you’ll be responsible for delivering safe, effective and high-quality services - ensuring operational performance aligns with our contractual and clinical standards. You’ll support the delivery teams to exceed KPIs, improve patient experience, and foster a culture of continuous improvement, development and collaboration. This is a highly visible leadership role where you’ll engage with frontline colleagues, senior leaders and external partners alike - building strong governance frameworks that assure performance, quality, finance and people measures across the region. What you’ll need Significant operational leadership experience in urgent or unscheduled care (e.g., IUC, NHS 111, OOH) A deep understanding of service delivery, commissioning, and healthcare operations Experience of leading teams to achieve operational KPIs, while improving patient and colleague experience Excellent stakeholder management, governance, and performance reporting skills Experience leading change and delivering quality improvement (QI) in a fast-paced environment A values-driven leadership style that empowers and inspires teams Confidence in supporting complex HR and operational challenges Ability to contribute to strategic programmes and lead service transformation What you’ll get Up to £60,000 basic salary (DOE) Generous annual leave entitlement, increasing with service Health and wellbeing support, including 24/7 counselling Access to the NHS Pension Scheme Career development opportunities, CPD and leadership training Reward and recognition programmes NHS Blue Light Discount Card A chance to lead high-impact work in a purpose-driven Social Enterprise Join us If you’re a strategic thinker, a hands-on operator and a compassionate leader ready to take on a pivotal role in urgent care delivery - we want to hear from you. Apply now and shape the future of patient care and operational excellence at IC24. Our Commitment to Diversity, Equity & Inclusion At IC24, we are committed to fostering a culture of inclusion and belonging where everyone can thrive. We know that diverse teams make stronger teams, and we actively encourage applications from all backgrounds and communities. We proudly support our colleagues through inclusive networks like Cultural Inclusion4All, LGBTQFriends, Gender Equality, and Disability Confident. We are a Disability Confident Employer and are happy to discuss reasonable adjustments at any stage of the recruitment process. For more information, please reach out to our Recruitment Partner Lucy on Lucy.Jones@ic24.nhs.uk