Job SummaryWe’re looking for a passionate Head of Hospitality to lead in premium areas on match days and oversee non‑match day C&E functions at Manchester United, arguably the world's most storied football club. Old Trafford is more than a stadium – it’s a global landmark and the home of Manchester United’s 146‑year‑old heritage. Your role will be pivotal in planning, developing and delivering an exceptional high‑end food and guest experience across diverse, world‑class events.ResponsibilitiesLead structured planning and delivery of F&B offering in premium hospitality spaces with clear objectives, continuous improvement, and timely execution.Oversee the design of premium hospitality spaces and guest journey, balancing aesthetics, efficiency, and commercial impact.Drive market awareness and innovation to maintain a competitive, best‑in‑class hospitality offering.Manage end‑to‑end F&B project delivery, ensuring alignment with stakeholders, budgets, and brand standards.Continuously optimise premium offering to enhance performance, capacity, and revenue growth.Lead operational excellence across hospitality and C&E, ensuring high standards in service, food, and guest experience.Ensure operational readiness, consistency, compliance, and a strong health & safety culture.Build and manage high‑performing teams through effective workforce planning, leadership development, and engagement.Maintain strong stakeholder relationships and clear communication to ensure seamless delivery.Own financial performance, driving commercial strategy, revenue growth, and product innovation.QualificationsStrong, quality operational experience with a passion for F&B.An inspiring leader who can motivate and develop large, shift‑based teams including casual workers.Excellent stakeholder management and negotiation skills.Sound knowledge of government legislation, including health and safety and employment law.Highly confident and positive – a "can do" attitude towards all work undertaken.Articulate and numerate – able to accurately prepare quotes and reports.A creative thinker with the drive and determination to get things done.Excellent skill set (menu knowledge, technical organisation, time management).Understanding of production planning and optimising resources correctly.Understand the financial impact of decisions taken.BenefitsCompetitive salary with bonus and full company benefits.23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).Mental health support: 24/7 Employee Assistance Programme.Family benefits: Enhanced maternity, paternity, and adoption leave; 2 days' additional leave after returning from maternity leave; day off for your baby’s first birthday; enhanced family leave.Perks & discounts: Shopping, entertainment, and travel discounts; 20% off Nuffield Health and 10% off PureGym memberships.Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.Development opportunities: Professional subscriptions, ongoing training and structured career pathways.Company CommitmentWe are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
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