General Manager, Quality Management Systems, QMS, ISO 13485, UK Medical Device Regulations, Compliance, Data ReportingQuality & Services Manager &163;40,000 Maidstone Are you passionate about customer experience, quality systems, and compliance in a medical or decontamination environment Do you thrive in a people-centric role with lots of autonomy If so, this Quality & Services Manager opportunity could be your next move THE BASICS: This is not your standard back-office QA job. You will report directly to the General Manager, and you&39;ll lead site-level Quality Management Systems QMS and customer relationship management, acting as a key conduit between your employer and its key partners. You&39;ll ensure regulatory compliance ISO 13485, UK MDR, customer satisfaction, and continuous improvement in service delivery and decontamination quality. You&39;ll work with 4 key customers, all with high expectations and a shared mission to deliver world-class work. WHAT YOU&39;LL BRING: Experience in a decontamination, medical devices, or healthcare quality environment, ideally with knowledge of ISO 13485, UK Medical Device Regulations & QMS best practices, and confidence in managing external client relationships and internal teams. If you have excellent data reporting, audit, and continuous improvement skills, mixed with energy, commitment, and a people-first attitude to work with a high-performing, quality-driven team, then this role will be for you. RESPONSIBILITIES: We are looking for a manager who can maintain and evolve the QMS, keeping the department &39;inspection-ready&39;. If you can analyse service performance and report outcomes, lead service meetings with customers to align expectations and performance, and help to train staff on compliance, QMS, and customer requirements, we&39;d like to hear from you Individuals who can support operations to deliver service excellence and continuous improvement, whilst championing health & safety, risk management, and regulatory obligations will be sought after. INTERVIEW PROCESS: There will be 1 face-to-face interview with your line manager, followed by 1 presentation for a small group no more than 3. LOCATION & HOURS: Maidstone - Monday to Friday, full-time, office-based WHAT&39;S IN IT FOR YOU The salary is c. &163;40,000, and the opportunity to work in a critical role in a mission-led business improving patient outcomes. If you are looking for the chance to make a real difference to vital services through quality & compliance, with autonomy, ownership, and visibility at the heart of healthcare delivery, then this is for you. There is potential for progression too. IN CONCLUSION: This is more than a checklist compliance role, its for someone who cares deeply about quality, enjoys leading relationships, and wants to drive standards in a regulated environment. If youre ready to own the quality & service agenda for one of the UK&39;s leading support providers, then get in touch ASAP Contact the Jonothan Bosworth team for more insight. SA11QSMSE