Senior Client Advisor [FENDI London Harrods - Shoe Heaven]
Reference:
FEND03920
Job Title:
Senior Client Advisor [FENDI London Harrods - Shoe Heaven]
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to clients.
Main Roles & Responsibilities
* Engage in upselling, cross-selling, and multiple selling across all product categories;
* Monitor individual sales and achieve performance targets and KPIs set by the Department Manager / Store Manager;
* Provide customer feedback on products, especially newly launched ones.
Client Management
* Strengthen customer relations and nurture a loyal FENDI customer base, utilizing CRM tools effectively;
* Implement CRM campaigns and set up one-on-one appointments according to targets and guidelines;
* Manage customer service quality to meet expectations by offering a professional and personalized human touch.
Store Operations
* Perform store duties as assigned by team leaders and management;
* Operate the company's sales management system accurately, including stock transfer, payments, stock inquiries, and customer database input.
Stock Management
* Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines;
* Support store stock takes and cycle counts.
Store Maintenance
* Maintain proper visual merchandising according to company guidelines;
* Ensure a safe and clean store environment with daily housekeeping duties;
* Perform any other duties reasonably required by the company.
Profile
* Minimum 3 years’ experience in the retail fashion industry, with at least 1 year in luxury sales;
* Bachelor’s degree or equivalent preferred;
* Maintain high standards of personal image;
* Strong selling and communication skills;
* Excellent relationship-building skills, self-reliant, friendly, and patient;
* Organized, professional, self-confident;
* Computer literacy and knowledge of retail management systems;
* Goal-oriented, capable of multitasking;
* Strong interest or knowledge of the fashion/luxury industry;
* Fluent in English; knowledge of a second language is a plus.
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