Job Summary
The successful candidate will demonstrate:
Leadership skills; able to motivate and guide the team, delegate work appropriately and be able to deliver both positive and negative feedback.
Strong organisational skills; able to plan/prioritise the various workloads effectively and to meet deadlines without compromising the quality of work.
Ownership and accountability; taking pride in your work and the work of the team as well as being proactive at all times.
Lead by example; be highly competent in all aspects of reception work.
Confident and professional communicator; be approachable, friendly with tact and empathy to enable effective communication with everyone in the practice and our patients.
Fast learner and good teacher you'll need to pick up the processes and systems quickly as they change and pass on to your team effectively.
Main duties of the job
To be responsible for the smooth and effective running of the combined reception and administration function, providing day-to-day operational oversight and support to staff working across both areas. To ensure all reception and administrative duties are carried out efficiently, consistently, and to the required standard, in line with organisational objectives and patient service expectations.
Where necessary to act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Support the Operations Manager promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and carry out other duties as directed by the Operations Manager and GP Partners.
About Us
The Ironopolis Medical Group was formed through the administrative merger of Martonside Medical Centre and The Endeavour Practice in June 2017; two Middlesbrough practices that had enjoyed excellent reputations for many years. This position is for our Martonside Practice which has a list size of approaching 7900 patients and is located opposite James Cook Hospital. The group has 5 GP partners and a management partner. Martonside is a training and teaching practice. Our management partner is the non-clinical chair of Central Middlesbrough PCN. Our clinical system is SystmOne.
Details
Date posted
20 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A
Job locations
Martonside Medical Centre
Martonside Way
Middlesbrough
Cleveland
TS4 3BU
Job Description
Job responsibilities
Main duties of the job
The Successful Candidate Will Demonstrate:
Leadership skills; able to motivate and guide the team, delegate work appropriately and be able to deliver both positive and negative feedback.
Strong organisational skills; able to plan/prioritise the various workloads effectively and to meet deadlines without compromising the quality of work.
Ownership and accountability; taking pride in your work and the work of the team as well as being proactive at all times.
Lead by example; be highly competent in all aspects of reception work.
Confident and professional communicator; be approachable, friendly with tact and empathy to enable effective communication with everyone in the practice and our patients.
Fast learner and good teacher you'll need to pick up the processes and systems quickly as they change and pass on to your team effectively.
Job Responsibilities
To be responsible for the smooth and effective running of the combined reception and administration function, providing day-to-day operational oversight and support to staff working across both areas. To ensure all reception and administrative duties are carried out efficiently, consistently, and to the required standard, in line with organisational objectives and patient service expectations.
Where necessary to act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Support the Operations Manager promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and carry out other duties as directed by the Operations Manager and GP Partners.
The Operations Support Is Responsible For:
Leading by example, maintaining a professional attitude at all times and championing practice processes.
Working closely with the practice's Operations Manager to collaborate on projects and processes to ensure the practice provides a high level of care and service to our patients.
Providing day-to-day support and oversight within the integrated reception and administration function, ensuring staff work in line with agreed practice protocols.
Support the development of reception and administration staff by providing guidance, coaching, and direction, ensuring all staff remain up to date with mandatory training. Ensure staff working within the reception and administration function are trained across all core duties by the completion of their 6-month probationary review.
Identifying and delivering additional team training where required.
Managing both non-clinical and clinical staff absence, ensuring absences are logged on Teamnet and flag any possible locum requirements to the Operations Manager.
Monitoring the staffing levels on a daily and weekly basis, ensuring adequate cover at key periods by advance rota planning of at least two weeks.
Contribute to the maintenance and update of all reception/administration policies and procedures.
Monitoring the practice appointment system throughout the day, ensuring that slots are used effectively and appropriately.
Monitoring the daily workload and planning for contingencies at peak times.
Daily monitoring of the incoming calls to ensure calls are answered in the agreed timescale by the reception team.
Managing any IT issues with the relevant provider.
Oversee and distribute tasks within the integrated reception and administration function, ensuring timely and effective completion.
Acting as a mentor to new non- clinical staff and ensuring staff rotas are created to allow for supervision and training.
Provide initial guidance and advice to patients who wish to verbally complain, with a view to resolving any concerns before they become an official complaint.
Job description
Job responsibilities
Main duties of the job
The Operations Support Is Responsible For:
Leading by example, maintaining a professional attitude at all times and championing practice processes.
Working closely with the practice's Operations Manager to collaborate on projects and processes to ensure the practice provides a high level of care and service to our patients.
Providing day-to-day support and oversight within the integrated reception and administration function, ensuring staff work in line with agreed practice protocols.
Support the development of reception and administration staff by providing guidance, coaching, and direction, ensuring all staff remain up to date with mandatory training. Ensure staff working within the reception and administration function are trained across all core duties by the completion of their 6-month probationary review.
Identifying and delivering additional team training where required.
Managing both non-clinical and clinical staff absence, ensuring absences are logged on Teamnet and flag any possible locum requirements to the Operations Manager.
Monitoring the staffing levels on a daily and weekly basis, ensuring adequate cover at key periods by advance rota planning of at least two weeks.
Contribute to the maintenance and update of all reception/administration policies and procedures.
Monitoring the practice appointment system throughout the day, ensuring that slots are used effectively and appropriately.
Monitoring the daily workload and planning for contingencies at peak times.
Daily monitoring of the incoming calls to ensure calls are answered in the agreed timescale by the reception team.
Managing any IT issues with the relevant provider.
Oversee and distribute tasks within the integrated reception and administration function, ensuring timely and effective completion.
Acting as a mentor to new non- clinical staff and ensuring staff rotas are created to allow for supervision and training.
Provide initial guidance and advice to patients who wish to verbally complain, with a view to resolving any concerns before they become an official complaint.
Person Specification
Qualifications
Essential
Educated to GCSE level or equivalent.
Desirable
GCSE Mathematics & English -C or above.
AMSPAR Receptionists Qualification.
NVQ Level 2 in Health and Social Care.
Leadership and/or management qualification
Personal skills
Essential
Excellent communication skills - written and oral.
Good IT skills.
Clear, calm and polite telephone manner.
Competent in the use of Microsoft Office applications.
Effective time management - Planning & Organising.
Ability to work as a team member and autonomously.
Good interpersonal skills.
Problem solving & analytical skills.
Ability to follow policy and procedure.
Desirable
Systmone user skills.
Experience
Essential
Experience of working with the general public.
Experience of working in a team.
Desirable
Experience of administrative duties.
Experience of working in a health care setting.
Experience of leading, managing a team.
Person Specification
Essential
Experience of working with the general public.
Experience of working in a team.
Desirable
Experience of administrative duties.
Experience of working in a health care setting.
Experience of leading, managing a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ironopolis Medical Group
Address
Martonside Medical Centre
Martonside Way
Middlesbrough
Cleveland
TS4 3BU
Employer's website
(Opens in a new tab)
Employer details
Employer name
Ironopolis Medical Group
Address
Martonside Medical Centre
Martonside Way
Middlesbrough
Cleveland
TS4 3BU
Employer's website
(Opens in a new tab)
LNKD1_UKTJ