Job Title/ position GP Link Worker Location Hybrid role. Travel within the locality of Rickmansworth is required, including visits to GP surgeries and service users’ homes to deliver face-to-face support sessions, alongside working from home. Hours 35 hours per week Salary £ 26,992.35 Contract Permanent (subject to continued funding) Reports to Locality Manager Essential Requirement UK Driving License and access to own car Main purpose of the role: Support those who are struggling with issues such as social isolation, housing, finances, not understanding or managing their health or wellbeing and making sure they have any advice and help needed to access appropriate services. Work with community based health and social care providers such as GP surgeries and associated professionals, adult care services and voluntary sector organisations to assist individuals who are in need of additional support and guidance (outside of statutory services) to ensure problems and issues do not worsen and lead to ‘crisis’. Support people being discharged from hospital and reduce the likelihood of readmission by helping them to regain and retain independent living.As well as finding and accessing further support. Responsibilities Hold a caseload of clients and provide support and information to those clients, so they can build sustainable relationships with groups and activities which will help build resilience and independence. Record and report activities undertaken and highlight any changes in a service user’s condition or circumstance and ensure that appropriate actions are taken to support the person. Liaise with primary care, social care, health, housing and other professionals to ensure that the needs of the individual are consistently met. To create short, medium and longer-term goals with clients, through on-going personalised care and support planning, to provide appropriate support and achieve positive outcomes. Build strong professional and collaborative relationships with colleagues within their Primary Care Network, attending relevant meetings and being part of the network team; Use Primary Care Network case management system to record and share progress. Via GP surgery, access regular “clinical supervision” meetings to enable you to deal effectively with the difficult issues that people present. Assess the service users living environment through carrying out a risk assessment and providing information/advice whilst respecting their individual dignity, choice and rights. Accurately record, collate and produce qualitative and quantitative data required to demonstrate outcomes. Collect equipment like walkers and commodes from local hospitals and deliver them to clients. Carry out essential shopping or collecting prescriptions. Carry out urgent welfare checks and visits as required. To occasionally provide transport to service user’s home by car on discharge from hospital wards, A&E departments & community hospitals. To undertake training as required and be prepared to travel throughout appropriate areas to attend any relevant meetings. Undertake any other relevant duties that may be required by the management teams or wider service leads. Willingness to work flexibly around the needs of the service. Service Delivery Deliver great outcomes for individuals and the service. Ensure that clients develop sustainable relationships with organisations and services. Link clients to existing resources in the community to help them to live well and avoid crisis. Focus on tackling health inequalities through the identification of the most vulnerable communities. Accurately record, collate and produce qualitative and quantitative data required to demonstrate outcomes. Ensure that social prescribing referral codes are inputted to EMIS/SystmOne/Vision and that the person’s use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements with the Integrated Care Board (ICB). Comply with Health & Safety policies including, but not limited to, those on lone working, manual handling and infection control. Ensure service users’ health and wellbeing is preserved and safeguarding policies and procedures are followed at all times. Work with colleagues to ensure that health and safety legislation and risk assessments are understood and implemented. Work in partnership with Primary Care Networks, the District and Borough Councils, Housing Associations, local Voluntary Organisations and Forums to ensure that the project is effectively used and understood. Identify gaps in services and relay to management. Adhere to policies and procedures regarding data protection and confidentiality. Person Specification Skills & Knowledge Demonstrates a passion for delivering agreed outcomes. Works well under pressure. Self-motivated and able to carry out tasks with minimal supervision. Strong team player and able to work effectively as part of a locality, area and Countywide team. Flexible, innovative and adaptable and has a ‘can do’ approach and attitude. Good understanding of the voluntary and statutory sector and ideally the specific locality area. Skilled at using user feedback to demonstrate outcomes and improve services. Demonstrates personal accountability. Works confidently with service users, partners and stakeholders to find effective solutions. Effective administrative skills and an excellent standard of IT skills including MS Office, the internet and appropriate software. To have experience or the ability to confidently learn new systems or databases i.e. Clear 2 system, Charity Log, Salesforce, Joy etc. Able to work and travel throughout the area on a regular basis as appropriate, and more widely as required. Experience Recent experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work) is essential. Experience of liaising with agencies (statutory and voluntary) on a day to day basis. Working in the public sector or a charitable organisation providing services to the public. Social Prescribing Values Active Listening - To recognise other people’s perspective and feelings, promoting respect and understanding. Empowering - Valuing abilities, goals, and strengths. Having the right tools and information to achieve results, to enable confidence and independence. Community Focused - Focused on how we can support and strengthen our communities. Being the local ‘eyes and ears’ to connect and open up new initiatives. Dynamic - Moving forward as one team, adapting, learning, and embracing change. Being able to try new things and grow as a service. Inclusive - Being open to all, celebrating and valuing people’s uniqueness. Taking diverse feedback to create change and promote a safe space for people to share views. Behaviours All W3RT staff and volunteers are expected to demonstrate and maintain the following behaviours. Teamwork Remember you are a valued part of W3RT’s team – be proud of your role and of the trust Ask for support, guidance and training where needed – and wherever possible, offer the same when requested of you Integrity Be transparent and avoid any direct or indirect conflicts of interest or loyalty Work to complete any project or commission you have agreed to undertake Inclusion Be welcoming and supportive to all parts of our community, respecting everyone as a fellow human individual with their own beliefs, values, preferences and independence Respect the wellbeing, dignity and privacy of our service users – ensure vulnerable people are supported and share any concerns about their wellbeing. Innovation Continuously improve your skills and share and apply your learning. Contribute to discussions to ensure that W3RT’s activities, programmes and services are the best possible. Impact Listen and ensure our services are personalised to deliver the best possible outcomes for everyone. Subject to satisfactory refer ences and an Enhanced DBS check Our organization is an equal opportunities employer and welcomes applications from individuals of all abilities, backgrounds, and experiences.