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We are working with a Prestige Car Dealership, who are actively looking for a Service Advisor to join their friendly team.
Senior Service Advisor Duties include:
* Meeting and greeting customers in a friendly and courteous manner throughout the day.
* Booking vehicles into the technical workshop.
* Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
* Providing exceptional customer service, including arranging onward travel, updating customers during their vehicle's service, handing over vehicles after service, and maintaining ongoing customer relationships.
* Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training.
* Adopting a sales approach regarding upselling.
* Maintaining good housekeeping standards and orderly administration of your work.
About our requirements:
We expect you to demonstrate skills that will prove very beneficial, including:
* Ability to work to deadlines and targets.
* Strong teamwork skills.
* Confident and professional communication skills.
* Full driving license.
In particular, our client is looking for someone with strong customer service skills, excellent rapport-building abilities, and confidence in upselling, with a focus on delivering great CSI results.
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