A proactive, self-driven approach, with the confidence to recognise what needs attention and take on tasks independently.Front of HouseLocation: Wilmslow HQ - 5 days per weekSalary: £25,155 per annum We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SME&x2019;s across the UK for over 20 years. Passionate about service, we&x2019;re on a mission to revolutionise our colleague&x2019;s and client&x2019;s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. We truly are the &x201C;best company&x201D; to work for because we employ brilliant people and give them every chance to shine If the prospect of this excites you&x2026; good, you&x2019;re the type of person we&x2019;re looking for. The role&x2022; Offer a warm, professional welcome to clients and visitors, creating a positive first impression.&x2022; Guide visitors to the right teams and individuals with confidence and clarity.&x2022; Manage incoming calls, ensuring each one is handled promptly and directed to the appropriate person.&x2022; Keep the reception area tidy, organised and presentable throughout the day.&x2022; Schedule and coordinate appointments and meetings to support smooth daily operations.&x2022; Oversee incoming and outgoing post and parcels, ensuring everything is processed efficiently.&x2022; Help maintain office supplies and stock levels so the team always has what it needs.&x2022; Monitor access to the building and support the overall security of the premises.&x2022; Maintain an accurate visitor log and issue badges when required.&x2022; Work closely with internal teams to support clear communication and quick resolution of any issues.&x2022; Provide administrative support to colleagues whenever needed. Who we are looking for &x2022; Strong interpersonal and communication skills, paired with a professional manner that helps you build rapport with people at every level inside and outside the organisation.&x2022; A proactive, self-driven approach, with the confidence to recognise what needs attention and take on tasks independently.&x2022; Exceptional attention to detail, working with a high level of accuracy and solid numeracy.&x2022; A collaborative team member who keeps the customer experience at the heart of everything you do.&x2022; Confident using Microsoft tools, with particularly good knowledge of Outlook. Here&x2019;s a taste of the perks we roll out for our extraordinary team members: &x2022; 25 Days of Holiday Bank holidays: We&x2019;re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.&x2022; Birthday Bliss: Your birthday isn&x2019;t just another day on the calendar; it&x2019;s YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.&x2022; Post-Wedding Bliss: Newlyweds, we&x2019;ve got something special for you too Extra weeks of holiday to bask in the glow of post-wedding happiness.&x2022; Healthcare cash plan: Your well-being is our priority. That&x2019;s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.&x2022; Community Days: Looking to give back Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements