YOUR ROLE
CEVA Logistics has been awarded a major new contract with a high‑profile client, marking an exciting phase of growth for the business expanding on our ecommerce offering. This is a new build implementation offering exciting opportunities across contract logistics.
As a result, we have an exciting opportunity for Outbound Shift Managers who will take full responsibility for the execution of outbound activities across your assigned shift. You will lead a safe, efficient and high‑performing outbound operation within a fast‑paced ecommerce operation.
This is a critical leadership role, responsible for protecting customer service, network flow and dispatch performance through strong operational control, visible leadership and right‑first‑time execution.
Fixed AM and PM shifts available:
* Tuesday to Saturday, 6am to 2pm
* Tuesday to Saturday, 2pm to 10pm
WHAT ARE YOU GOING TO DO?
Reporting into Outbound Operations Manager, you will have full accountability for outbound execution on your assigned shift, leading teams to deliver picking, sorting, loading and dispatch activities in line with the operational plan, service cut‑off times and quality standards with key focuses on;
* Lead all outbound activity during the shift, from pick to load and dispatch
* Ensuring volumes are processed and dispatched on time to service commitments
* Act as the first point of escalation for shift‑level service, safety or quality issues
* Champion a strong safety‑first culture and ensuring compliance with H&S, SSOW and client standards
* Lead, coach and engage Team Leaders and outbound associates
* Manage labour deployment and agency usage within agreed plans
* Monitor real‑time performance and dynamically redeploy resources to protect service
* Lead effective shift handovers, reporting risks, priorities and backlogs clearly
* Drive productivity, throughput and continuous improvement initiatives.
* Support the Outbound Operations Manager with any additional tasks as and when required.
WHAT ARE WE LOOKING FOR?
To be successful in your application you will have proven experience of managing or supervising a team, ideally within a fast‑paced, shift‑based warehousing or ecommerce environment. You will have a strong understanding of outbound, dispatch, picking and sortation operations with a proven track record of delivering against safety, quality and productivity targets, and knowledgeable in delivering improvements, with an understanding of LEAN and continuous improvement methods utilised in an operational setting.
You will be a confident and visible leader with excellent communication skills, able to remain calm and decisive under pressurised, high volume, and time critical situations. It would be desirable, however not essential if you have proven site start‑up, peak or ramp‑up operational experience.
WHAT DO WE HAVE TO OFFER?
We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money‑off vouchers for a diverse range of retail, travel and hospitality brands.
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