A global technology company is seeking a Director of Service Support to lead its Professional Services Support organization. The role involves shaping a customer-focused strategy and driving process improvements, particularly within Salesforce ServiceCloud. Candidates should have over 8 years of experience in customer service leadership, strong skills in process design, and a background in AI-driven service solutions. Excellent communication in English is required, and knowledge of additional European languages is advantageous. The role is full-time based in Reading, UK. #J-18808-Ljbffr