We are currently representing an International Law Firm who are actively seeking a Client Services Administrator for their Guildford office.
You will be joining the Private Wealth Disputes team in a highly reputable firm. You will ideally have some admin/customer service experience.
Role & Responsibilities
Customer Service:
* Able to develop solutions to ensure an exceptional service is provided at all times.
* Consistently and appropriately update service users on progress and status of tasks where appropriate
* Work with service users to offer assistance where possible
* Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes
* Create new files and maintain and update existing files, demonstrating an understanding of the principal documents within file
* Deal with internal and external postal deliveries and arrange couriers’ services as necessary
* Working effectively and efficiently on the Practice Management System to log and record documents
* Undertake all file closing procedures including the processing of archiving and retrieval
* Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives
* Photocopying, printing, scanning, binding, and filing tasks
* Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system
* Any ad hoc duties as requested by the business
Practice Group Specific Tasks:
* Depending on which Practice Group you are working in there will be some additional tasks specific to that group which may include:
* Producing document packs to be used by the Practice groups
* Producing court bundles
* Keeping client specific records updated where necessary
* Preparing files for costs assessments
* Undertaking basic Land Registry searches
* Data Subject Access Requests
* Checking Companies House for company registration numbers, addresses, director details etc
* Updating the Practice Group intranet pages
* Additional practice group specific administration tasks that were required
Person Specification
* A minimum of 6 months administration experience within professional services
* GCSEs graded A to C to include Maths and English (or equivalent level of qualification)
* Solid customer service centric experience and work ethic
If you feel you would be suitable, please apply direct or contact Jess Dodman at AJ Chambers.