Technical Services Manager Contract: Key Account Network Location: Stoke / open to candidates nationwide Hours of work: 40 Contract Type: Permanent We are seeking a Technical Services Manager to report to the Technical Director of Technical Services and work closely with Group and local country Operational Performance teams. This role is fully accountable for ensuring adherence to OneISS standards for technical services across the account within the assigned region. Job Description We are looking for a senior technical leader who can take full ownership of service delivery, client relationships, and financial performance, while driving consistent, high-quality outcomes, compliance, and continuous improvement across the account. Key Responsibilities Lead the end-to-end delivery of technical and engineering services across the account Act as the primary escalation point for all technical service issues Ensure consistent, high-quality service delivery aligned to contractual requirements Build strong client relationships and act as the main technical contact Drive client satisfaction, service performance, and continuous improvement Own financial performance including budgets, cost control, and revenue targets Lead, develop, and manage technical teams and future leadership pipeline Ensure compliance with health & safety, legal, and regulatory standards Identify growth opportunities, cost savings, and service improvements across the account Professional and Personal Competencies/Qualifications Strong experience in a senior technical leadership role Strong background in building services / hard FM Proven experience in technical services delivery, compliance, and risk management Experience driving technical change and implementation Analytical and systematic problem-solving approach Strong stakeholder management and leadership capability Strong commercial acumen (budgets, contracts, margins) Excellent communication and stakeholder management skills Full UK driving licence (occasional site visits required) The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. Becomewhoyouwant, Bepartofsomethingbigger, aplacetobeyou, facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .