Reporting to: Chief Client Officer (CCO) You’ll be the key delivery partner to the Chief Client Officer and the Client Leadership Team. You’ll govern the full lifecycle of strategic projects focused on attracting, retaining, and reactivating our client base, turning plans into action and delivering measurable results for our Partners and clinics. You’ll ensure initiatives are delivered on time, on budget, and to an exceptional standard—while also overseeing functional reporting and communications from team-level updates to Board-level insights. What you’ll Do: Strategic Project Governance & Delivery Lead projects from discovery and business case development through to go-live and post-implementation review Develop detailed project plans, charters, budgets, and KPIs with clear stakeholder alignment Enforce robust governance frameworks to ensure quality and accountability Manage resource allocation and proactively resolve delivery challenges Stakeholder Management Act as the central point of contact for the Client project portfolio Represent the CCO in strategic meetings and liaise with the Transformation Office Engage and influence senior stakeholders across the business and with external partners Translate complex clinical, operational, and financial concepts into clear, actionable language Leadership & Change Management Lead cross-functional teams across Clinical, Operations, IT, and Finance Design and execute change management strategies to ensure successful adoption Embed new processes and propositions at clinic level, measuring impact and managing resistance Risk, Issue & Dependency Management Identify and own project risks, issues, and dependencies Develop mitigation strategies and escalate high-impact challenges with data-driven recommendations Reporting & Strategic Insights Deliver strategic reporting to senior leaders, Steercos, and Project Boards Translate project data into insights and actionable recommendations Own project documentation and lessons learned to drive continuous improvement What You’ll bring: Essential Experience & Skills Proven experience delivering complex, cross-functional business change projects Expert knowledge of project methodologies (PRINCE2, Agile, PMP) and formal certification Mastery of stakeholder management, including Exec and Board-level engagement Strong analytical, strategic planning, and commercial problem-solving skills Highly organised, proactive, and collaborative leadership style Resilience and adaptability in managing multiple high-pressure projects A genuine passion for animal welfare and Medivet’s mission Desirable Experience Background in veterinary, healthcare, life sciences, or multi-site clinical/retail sectors Experience working in partnership or franchise business models Operational understanding of veterinary practice environments and client expectations