Customer Service Coordinator required in Chesterfield
£25,000-£27,000
Full time, Permanent, working Mon-Fri, 8am-4pm
Are you confident speaking with fleet managers, workshop engineers, and vehicle technicians? Do you enjoy getting stuck into the detail, working in a fast-paced, reactive environment where no two days are the same?
SF Recruitment are on the lookout for a Customer Service Coordinator to join a growing business in Chesterfield. This is a hands-on, workshop-based role, perfect for someone who thrives in a mechanical environment and wants to take ownership of customer relationships from start to finish.
What You'll Be Doing:
- Inbound support: Answering calls and emails from garages and fleet businesses needing help with faulty vehicle parts (mostly HGVs, trucks, buses).
- Diagnosing issues: You'll ask the right questions - vehicle make, reg, fault symptoms, previous repairs - and provide a ballpark repair quote or guidance.
- Coordinating repairs: Book in units for testing and repair, liaise with test engineers for fault reports, and update customers on outcomes.
- Outbound follow-ups: Proactively contact existing clients
- Workshop handling: Receive deliveries from drivers, sign in parts, etch unit codes, and shelve them correctly - keeping the process smooth for the engineers.
- Admin: Prepare invoices, ...