Overview
Since 2004, Highgrove Bathrooms has been supplying Australians with the highest quality bathroom, kitchen, laundry products and fittings. This is why we continue to be a trusted brand amongst tradesmen, builders, developers, interior designers and DIY renovators.
We are looking for an experienced Store Manager to join the team on a full-time basis.
Join a collaborative, team-focused culture and kickstart your next career move.
What we offer
* The opportunity to work with designer bathroom products and fittings
* On the job training
* Monthly staff bonus (based on KPI’s)
* Staff discount on product
* Immediate start
The Opportunity (Responsibilities)
* Complete store managerial duties including banking, budgets and rosters
* Consistently achieve sales, store and personal KPI targets by training, motivating, mentoring and providing feedback to staff
* Action staff hiring, promotions and disciplinary procedures (where required)
* Ensure thorough induction and training for all new staff members
* Ensure high levels of customers satisfaction through excellent service and maintaining a fully stocked store
* Manage all issues arising from staff or customers (complaints, grievances etc)
* Manage trade accounts for store (if applicable)
* Manage stocktaking and stock control for store
* Manage the receipt and distribution of shipments
* Maintain showroom and warehouse ensuring it is kept clean & safe at all times
* Reporting and sales management
* Implement, train, monitor and adhere to company WH&S standards
* Implement, train, monitor and adhere to company policies and procedures
Skills & Experience (Qualifications)
* Driver's License advantageous
* At least 3+ years of experience in a similar role with a strong track record of delivering high levels of customer service. Also experienced in managing day-to-day store operations, including stock control, sales processing, and financial accuracy.
* Able to lead by example and have the ability to empower and develop your team, ensuring high levels of engagement and accountability.
* Able to put the customer at the centre of everything you do, ensuring every interaction is helpful, respectful, and solution focused.
* Management experience in the retail sector is preferred (plumbing or interior sales advantageous)
* Experience in managing and meeting KPI's
* Good level of computer literacy and MS applications
* Ability to build effective working relationships
* Solid communication and interpersonal skills
* Staff and Customer management skills
* Strong organisational skills
Other Benefits
* Unlimited access to the GO1 learning platform
* Discounts with hundreds of retailers through our HRIS platform
* 24/7 mental health and wellness support through Sonder
Applicants who reach the final stage of consideration for this position will be required to authorise a criminal history check. Its important to emphasise that individuals with a criminal history are not automatically disqualified from applying for this position. Each application will be assessed based on its individual merits.
This role requires a reliable, motivated individual who works well within a small team. If this is you hit the apply button now.
Due to the expected high number of applicants only successful candidates will be notified.
Date Posted: 25 Aug 2025
Location: Toowoomba, Queensland 4350
Position Type: Full-time Permanent
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