To support the work of the London Admin Hub by accurate, efficient and timely execution of essential operational activities that support inviting women for breast screening and the scheduling of clinics and appointments, under the direction of the Office Manager. To liaise closely with other Administration/Data Officers/Clinical admin officers to ensure integration of functions and facilitate providing cover for periods of short-term absence. All admin officers are expected to develop the knowledge and ability to provide cover for key elements of other departmental work. The specific elements to be covered by each Admin Officer will be specified by the Office Manager, who will also arrange appropriate training. To deliver support services that are in line with the Trust and NHS Breast Screening Programme (NHSBSP) guidelines and targets. Within the given area of responsibility to use experience and judgment to provide appropriate advice and guidance, referring to the Office Manager as necessary. Contribute and innovate as a member of the London Breast Screening Admin Hub Service team. To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.
Main duties of the job
To liaise closely with other Administration/Data Officers/Clinical admin officers to ensure integration of functions and facilitate providing cover for periods of short-term absence.
All admin officers are expected to develop the knowledge and ability to provide cover for key elements of other departmental work. The specific elements to be covered by each Admin Officer will be specified by the Team Leader/Office manager who will also arrange appropriate training.
To deliver support services that are in line with the Trust and NHS Breast Screening Programme (NHSBSP) guidelines and targets.
Trust Values
* Demonstrable ability to meet the Trust Values
Education & Qualifications
* 5 GCSE's or equivalent
* EITS or Equivalent
* NVQ2 in Business Administration or Customer Care or equivalent
* Key Skills Level 2 in Literacy or equivalent
Experience
* Experience of undertaking detailed, intensive work in a busy administrative environment
* Experience of using information technology such as Word and Excel in work-related activities.
* Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.
Skills and aptitudes
* Good organisational skills
* Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
* Able to sustain meticulous attention to accuracy and detail
* Good level of verbal and written communications
* Good interpersonal and listening skills
* Able to handle difficult and distressing situations effectively
* Able to prioritise own workload to set and meet deadlines
* Able to compose correspondence and reports
* Able to work as part of a team.
* Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
* Able to present information to others
* Able to influence, advise and motivate others
* Good knowledge of the NHS Breast Screening programme
* Good knowledge of the National Breast Screening computer System (NBSS) and its operation
* Good understanding of general office working procedures
Others
* Light Physical work
* Flexible working time
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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