Job Summary
This position is responsible for the revenue generation in the Banquet Department. He/She works closely with the Banquet Operations Department and the Executive Chef to ensure that banquets are executed according to the arrangements made with the organizers.
Job Responsibilities include, but not limited to
* Contacts potential banquet organisers (members and non-members) via phone calls, written correspondence and personal visits and follows up on these to achieve a high degree of closed sales.
* Prepares periodic sales reports, indicating lead generation, identification, Qualifications, presentation, proposal, contract and other data as required.
* Acquires a thorough knowledge of room set-up, capacities, packages, menus and beverage lists to propose the most suitable solution to banquet organisers.
* Studies, evaluates and proposes improvements for sales opportunities and keep abreast with new banqueting and catering trends.
* Maintains the banquet reservation book up to date at all times.
* Actively seeks feedback and comments from members. Compiles reports of such comments and feedback to analyse performance and to identify improvements and potential new offers.
* Handles enquiries pertaining to banqueting, takes bookings and is responsible for the allocation of function rooms.
* Issues and explains Events Orders, including amendments, to all concerned in a timely and clear manner to ensure that all functions are carried out to requirements and to the full satisfaction of the organiser.
* Inspects function rooms before every event to ensure that the set up is in order.
* Handles and solves complaints. Reports all complaints, comments and compliments to their supervisor.
* Welcomes banquet organisers before the event and explains the function’s proceedings to ensure that these are to the organiser’s satisfaction.
* In consultation with immediate supervisor and the Chef, proposes banquet packages and menus for events.
* Encourages repeat patronage and revenues by providing excellent service, by up selling and by recommending additional services and activities.
* Check billing for all functions for Manager to verify.
* Maintains statistical information of the department’s performance.
* Acquires familiarity with all rules, by-laws and policies of the Club and, where necessary, advises members and guests to adhere to these.
* Advises their supervisor and the Human Resources Department of any staff who is on unauthorised absence.
* Assists in any other relevant duties pertaining to F&B services in any F&B outlet as assigned.
* Maintains warm, cordial and professional relations with members and their guests, without intruding into their privacy or discussing personal matters.
* Assists in handling enquiries pertaining to other outlets or other departments, where necessary
* Carries out any other related task assigned by the immediate superior.
#J-18808-Ljbffr