Accommodation Officer, Trafford Pay rate up to £25.39 per hour Contract role, Vitalis are recruiting for an experienced Accommodation Officer to work in a Team in Trafford. Experience required: To help the TA leased Team with joint visits and inspections. Complete sign-ups, On-line Housing Benefit claims & on-line Council Tax Support claims. To attend meetings with other agencies and stakeholders. Contact HOST clients regarding queries with rent arrears and repairs. Contact landlords regarding repairs. To contact HOST clients and stakeholders by phone & email regarding other queries Please list all the key requirements of the role and candidate. GCSE grades 9-4 (AC) or equivalent level of qualification, including Maths and English Evidence of continuous personal and professional development Previous experience working within a housing, tenancy, resettlement or support related service Experience of supporting vulnerable people and enabling such to move towards independent living Experience of working within resources (i.e. time and budget) and in an environment that delivers lean and efficient services whilst delivering high levels of performance Understanding of financial control principles and procedures Experience of conducting interviews with customers including carrying out home visits, telephone contact, and letter writing, ensuring appropriate tailor-made solutions are offered in the best interest of the customer in accordance with legislation Excellent communication skills (verbal and written): able to exchange and present complicated or sensitive information with a range of audience, in a way that is clear and understandable to the recipient Good interpersonal skills: able to persuade, negotiate and influence effectively especially when liaising with other agencies to achieve the best possible outcomes for customers Able to deal with people effectively and sympathetically in sometimes challenging, emotive and sensitive situations, as well as making and relaying difficult decisions in line with legislation Planning and organisational skills: organising a caseload and prioritising own work tasks to meet deadlines and produce accurate work to a high standard Excellent report writing and analytical skills: assessing and developing robust support plans that meet SMART objectives for the customer and other members of the household Ability to use own initiative and respond independently to unexpected problems and situations Able to remain solution-focused when managing multiple/competing work tasks and work effectively as part of a multi-functional team Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) • Best Interest Assessor (BIA) • Multi-Agency Safeguarding Hub (MASH) • Looked After Children (LAC) • Children’s Social Work • Adult Social Work • Service Manager • Head of Service • Team Manager • Assistant Team Manager • A wide range of housing roles • Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on olivia.russell@vitalissocialcare.co.uk or 07521053670 for more information.